Onsite Guide
Make the most of your time at the event and familiarize yourself with this important information.
Customer Service
In-Person Support
Festival support is available in the Hard Rock & the Royalton Bavaro, just off the main hotel lobby in each respective hotel for in-person needs.
SMS Support
You can also text the Tool Live in the Sand festival support line at +1-561-247-3339 with questions or concerns. We look forward to assisting you!
Email Support
Mobile App
Upon downloading, Tool Live in the Sand guests will find a wealth of event information and be able to opt into important push notifications on their mobile devices.
Features: Set Times Scheduler, Event Map, Event Merch, Activities Schedule, Food and Drink Information, Push Notifications, Health & Safety Information, FAQs
Look Out for Those Around You
Festication staff and medical professionals are onsite and ready to provide assistance. Always leave the stage with everyone in your crew.
Airport Arrival
TOOL Live in the Sand will provide free shuttle service to and from the Punta Cana International Airport (PUJ)! Shuttles will run periodically Tuesday, March 4th – Friday March 7th, and continuing Monday March 10th to Thursday, March 13th.
If you have not purchased your extended nights directly through the festival, we cannot guarantee that a shuttle will be available for you.
Once you arrive at Punta Cana International Airport you will disembark the plane and be directed to terminal building A or B depending on the airline arriving.
Procedures on both terminals: You will need to hand over your passports to the immigration officials and your passport will be checked and stamped. At this point, fingerprints may also be taken by a biometric device. This is for security reasons to monitor arrivals and departures. After passport control, you will be directed to the baggage claim area. The belt numbers where your luggage will appear are displayed on screens inside the baggage claim area. Trolleys are available at this point. Once you have collected your luggage, you can proceed to the customs area. After clearing customs, you will find porters to assist you with your luggage. Exiting the terminal building, you will see uniformed AMSTAR DMC staff ready to welcome you. They will have blue shirts with the AMSTAR DMC logo and Festication signage. They will direct you to your shuttle.
IMPORTANT: Please be aware that you may encounter street vendors at the PUJ terminal who may attempt to sell beers, sodas, or water. We kindly request that you disregard these vendors. Regrettably, Amstar DMC is unable to intervene as the terminal is considered a public space. Only accept services from staff identified by the Amstar logo.
Airport Return
All Tool Live in the Sand attendees will be provided free shuttle service to and from the airport on arrival and departure dates booked directly through the festival. Please note that we do not provide shuttle transportation to or from the airport on Saturday or Sunday.
Amstar Shuttles will depart from all resorts on the hour. When you are exiting the Punta Cana Airport, look for AMSTAR employees holding Tool Live in the Sand signs. They will direct you to the shuttle and confirm you have a reservation with us. Amstar will have a desk at the Hard Rock in the Groups Lobby by festival Check-in to answer any and all transportation and departure questions on Friday. Additionally, on Sunday Amstar will be located at the Hard Rock in the Groups Lobby to assist with questions for departure.
Excursions
Tool Live in the Sand offers exciting, adventurous, and cultural off-site activities. Check the Tool Live in the Sand mobile app for details.
Food and Drink
Both the Hard Rock and Royalton Resorts have a large offering of all-inclusive restaurants where attendees can eat. Guests are recommended to make reservations when they check in to ensure availability.
Resorts are all inclusive. You eat & drink at your purchased resort.
Additionally, Royalton guests will have access to the all inclusive beach bars located on the Hard Rock beach during the show.
Hard Rock
Food and Beverage Schedule:
Breakfast: 7:00am – 12:00pm
Lunch: 12:00 pm – 4:00pm
Dinner: 5:30pm – 10:00pm
All bars open by 10:00am.
Late night snacks: Room service is available 24-hours a day in case you have a late night or early morning craving
Restaurants at the Hard Rock
The Market, BISTRO MED, Ciao, Ciao Trattoria, IPANEMA Brazilian House, Stacked, The Split, Isla Gastro Market, Los Gallos, Toro, Zen
MONTESSERAT MANOR, YOUYU (Not included in all-inclusive)
Bars at the Hard Rock
MOON LOUNGE, BOWLING BAR, ECLIPSE TERRACE, ZEN LOUNGE , CONSTANT GRIND COFFEE & BAR
Royalton Bavaro
Food and Beverage Schedule:
Breakfast: 6:30am -10:00am
Lunch: 12:00 pm – 3:30pm
Dinner: 6:00pm – 10:00pm
All bars open at 10:00am. All bars close by 11:00pm (some bars close earlier).
Restaurants at the Royalton Bavaro
Gourmet Marché, Hunter Steakhouse, Grazie Italian Trattoria, Rio, Oceanside, Scoops Gelato and Caffe Lounge, SCORE Sports Bar & Lounge, Zen
Bars at the Royalton Bavaro
Sips Drink Truck, Lobby Bar, Martini Mix, Dips Swim-Up Bar, Sands Beach Bar
Royalton Splash
Food and Beverage Schedule:
Breakfast: 7:00am -10:45 am
Lunch: 12:00 pm – 3:30pm
Dinner: 6:00pm – 11:00pm
Bars open at 10:00am. All bars close by 11:00pm (some bars close earlier, XS open until 2am).
Restaurants at the Royalton Splash
Grazie Italian Trattoria, Selections, Bella Cucina, Mexicana Cantina, Jade, Under the Sea, Beans Café, Bites Snack Bar, SCORE SPORTS BAR & LOUNGE
C/X Culinary Experience (Not included with all inclusive experience)
Bars at the Royalton Splash
Lobby Bar, Social Bar, Splash Pool Bar, Bellini Bar, Bubbles Pool Bar, Sands Beach Bar, XS DISCO BAR (ADULTS ONLY 18+).
Activities
You can find the full schedule on the Tool Live in the Sand mobile app or on social media.
Photobooth
Have a blast when you step into our official Tool Live in the Sand photobooth, located in the lobby of the Hard Rock. Our next-generation photo booths offer the very best in interactive photo and video technology to share on your social media or with your friends.
Merch
A selection of official Tool and Tool Live in the Sand merchandise is available for purchase. The location & hours of the merchandise stand is located on the Tool Live in the Sand mobile app or festival map. Cash or credit card is accepted.
Festival Map
Find the festival map, along with many other features, in the official Tool Live in the Sand mobile app.
Artist Schedule
Make sure you don’t miss a single set from your favorite artists by keeping up to date with the artist schedule found in the official Tool Live in the Sand mobile app.